Shipping & Returns
Shipping Policy
At The Bourne Candle we hand pack and ship our candles with the greatest of care to ensure that they arrive quickly and in perfect condition. All orders will be prepared within 1 - 2 working days (exclude Sunday) and shipped within 24 - 72 hours through EVRI (Hermes). We will send you a tracking number via email to notify you that your candles have been dispatched. Please allow 2 - 4 working days for UK Delivery, excluding bank / national holidays. 4 - 5 working days for European countries ( France, Belgium, Denmark, Finland, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland and Spain )
Return & Exchange Policy
We want you to enjoy your products from The Bourne Candle, but in case you don't, you can return any item bought online within 30 days of receipt as long as it is unused and in its original packaging. Once we have received your returned order, we will assess the quality of the returned product, providing the quality of the returned product meets our standard of acceptance, we will then notify you and arrange for a refund to be sent to you within 3 - 5 business days to your original payment method.
Please note that we do refund return postage fee's.
Any orders returned after 30 days are not entitled to any refund.
Any returns should be sent to the following address. Please include a note with your order number, name and address etc with your returned items.
Flat 3 Meridian Court,
23-25 Jevington Gardens
Eastbourne
BN21 4HR
East-Sussex
United Kingdom